FAQs

Our full product line is lab formulated and manufactured in the U.K

Key active ingredients include Activated Charcoal, Organic Tea Tree Oil and Sustainable Shea Butter, a full list of ingredients is below: Ingredients: Sodium Palmate, Sodium Palm Kernelate, Aqua (Water, Eau), Glycerin, Charcoal Powder, Melaleuca Alternifolia Leaf Oil, Butyrospermum Parkii (Shea) Butter, Sodium Citrate, Tetrasodium Glutamate Diacetate, Sodium Chloride, Citric Acid

Both of these amazing ingredients can help calm oily skin and keep breakouts at bay and keep your skin looking balanced, clear and hydrated.

Activated Charcoal - gently draws out deep down bacteria, toxins and excess oil

Organic Tea Tree Oil - a natural antiseptic reduces inflammation and keeps skin clear & healthy

Yes. We have sourced the finest sustainable palm oil to bring you the best formulation possible while being conscious about the origins of our ingredients. This is why we are a member of the Round Table for Sustainable Palm Oil (RSPO)

For a deep clean feeling use Carbon Theory daily.

The premium natural ingredients are effective yet kind to your skin. The product is suitable for sensitive skin but would recommend a patch test if you are concerned.

All skin is different but our studies have shown that our high glycerin base and the Shea Butter we added to our formulation has left skin hydrated and nourished after use.

The product was developed to prevent breakouts as well clear up moderate acne. The studies we have undertaken with a group of problem skin sufferers has proven that the product is effective on acne through removing excess oil, toxins and reducing inflammation in problem areas.

We currently have new products in development, stay tuned by signing up to our newsletter.

Yes! Our natural formulations are tested to the highest global standard and perfectly safe during and post pregnancy.

Shipping Information

All orders are shipped direct from our Australian distribution centre and will be processed and dispatched within 2 days.

Orders should arrive anywhere in Australia between 5 & 7 days working days from order.

Shipping charges for your order will be calculated and displayed at checkout all orders are INCLUSIVE OF GST.

Orders are not dispatched on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Confirmation & Order Tracking 

Your order will be shipped via Australia Post at a fixed cost of $9.50

Box Sets and orders over $50 will benefit from FREE SHIPPING.

You will receive a Shipment Confirmation email once your order has dispatched.

Customs, Duties and Taxes

Carbon Theory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Carbon Theory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

Our international shipping rate is a standard economy service and can take up to two weeks for delivery.

Returns & Refunds Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@carbontheory.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@carbontheory.com and send your item to: Carbon Theory, 4 Lucca Road, Wyong, NSW 2259

Shipping
To return your product, you should mail your product to: Carbon Theory, 4 Lucca Road, Wyong, NSW 2259

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.